Shipping & Delivery
At Kaila, every garment is made to order, especially for you. This helps us reduce waste and create clothing that truly matches your needs.
Where We Ship
We currently ship to:
- European Union countries
- United Kingdom
- Switzerland
- Selected international destinations (shipping fees apply)
If your country does not appear at checkout, feel free to contact us — we are gradually expanding our shipping zones.
Shipping Costs
EU, UK & Switzerland
-
Free shipping on all orders
No minimum purchase required.
Other Countries
- Shipping fees vary by region and will be shown at checkout.
Production Time
Each garment is produced individually once your order is placed.
Typical production times:
- 5–10 business days
- Up to 2 weeks during busy periods or for complex garments
A confirmation email is sent when production begins, and another one once your order ships.
Delivery Times (After Shipping)
- Spain: 1–3 business days
- EU / UK / Switzerland: 3–7 business days
- Other destinations: 7–14 business days
Delivery times may vary depending on the carrier and customs processes.
Customs, Duties & Taxes
EU Countries
- No additional customs charges.
Other Countries
-
Customs duties, import taxes, or handling fees may be required by your local authorities.
These are the buyer’s responsibility.
Order Tracking
Once your order ships, you will receive:
- A shipping confirmation,
- Your tracking number,
- A link to follow your order in real time.
Pre-Orders & Multi-Item Orders
If your order contains items with different production times, we may ship them together or separately.
You will be informed at checkout or by email.
If Something Goes Wrong
If your parcel is delayed, lost, or damaged in transit, please contact us as soon as possible.
We are here to help and will work with you to resolve the issue quickly.
Need Help?
You can reach us any time through our chat or contact form.
We are always happy to assist.